Questions
Everything we get asked. If your question isn't here, email sam@automationglass.com.
Buying
Do I get a refund if it doesn't work?+
Yes. 14-day refund, no questions asked. Email sam@automationglass.com.
Can I run all four kits at once?+
Yes. They're independent containers. Choose the kit that matches the job you need to ship.
Are updates included?+
Yes for 12 months from purchase. After that, kits keep working — you can opt in to a $49/mo Support Retainer for ongoing updates, backups, and priority help.
Do you offer custom builds?+
Yes. Book a 15-minute call from /services to scope a custom project.
Technical
Where does my data live?+
On your computer or your own VPS. Nothing leaves your machine except calls to your chosen AI provider.
Which AI models work?+
OpenAI, Anthropic, Google Gemini, Groq, Cerebras, OpenRouter, and local Ollama. Switch anytime via the control panel.
Do I need a VPS?+
No. All kits run locally on macOS, Windows, or Linux with Docker. The setup wizard also has a "Deploy to VPS" option if you want always-on access.
What if I'm not technical?+
The setup wizard runs in your browser. Pick a model, paste an API key, enter your bot token, click launch. If you get stuck, email sam@automationglass.com.
Support
What's included in the Support Retainer?+
Monthly health check, backup verification, security patches, model updates, priority email support, and one minor configuration change per month.
How fast do you respond?+
48 hours for free buyers. 24 hours for retainer customers. Same-day for managed plans.
Still stuck? Email sam@automationglass.com — we reply within 48 hours.
sam@automationglass.com